Zest of Mind, the IT blog of BleuLemon.
Zest of Mind is the blog of BleuLemon, an IT transformation consultancy working alongside IT departments since 2008, in Paris and Lyon. It covers six subjects: IT service management (ITSM), IT cost control (FinOps), Atlassian platforms, artificial intelligence, change management and CSR. Our consultants sign every article, from the engagements they run in France.
Atlassian Platinum Solution Partner · Alongside IT departments since 2008 · Paris and Lyon
All the articles.
Is good support measured by the number of tickets?
After more than ten years transforming support services, Gwendoline Gonzalez keeps hearing the same question: why is a support team still measured by its number of tickets?
AtlassianDigital sovereignty: what if the real risk is not being able to leave?
An organisation is not truly sovereign until it can retrieve its data quickly and keep operating without its supplier.
CSRAre you ready for carbon reporting, and for your digital footprint?
The BEGES greenhouse gas report is a regulatory obligation for private companies with more than 500 employees, and statutory auditors are starting to look at it closely.
AtlassianAtlassian Data Center end of life: do not treat it as an ultimatum
In September 2025 Atlassian announced the end of life of its Data Center offerings for Jira, Jira Service Management and Confluence, with a gradual withdrawal running to March 2029.
IT cost controlIT cost reduction: beyond time and lines of code
Around the coffee machine, the same question keeps coming back: how much time and money will this solution take to build, and would an off-the-shelf one not be better?
IT service managementJSM: improving your clients' experience in service portals with AI
To cut the time spent on Atlassian's Jira Service Management portals, BleuLemon built a proof of concept for an intelligent conversational agent running on a multi-agent architecture.
IT cost controlIT budget: your IT department costs more and more, and that is good news
ITFM, FinOps, DevOps and ITSM practices help IT departments clarify what they spend and connect it to the value they create.
AtlassianJira and JSM naming convention: the BleuLemon method
A shared naming convention lets any Jira or JSM administrator take over someone else's configuration without losing hours working out its logic.
IT service managementThe IT service catalogue: much more than a shop window for the IT department
A well-built IT service catalogue tells users exactly what they can ask the IT department for, and on what terms.
Artificial intelligenceAtlassian Intelligence: the AI use cases your IT department should know
Atlassian Intelligence brings AI features into Jira, Confluence and Jira Service Management, but only on the Cloud Premium and Enterprise plans.
Artificial intelligenceWhat is RAG, and why your unstructured data is the real challenge
RAG connects the power of large language models to your internal knowledge bases, but most enterprise data is unstructured, and that is where the real work lies.
Artificial intelligenceRovo: how Atlassian's AI makes enterprise knowledge management easier
Teams lose time hunting for information across saturated working environments, and Atlassian built Rovo as the AI assistant that brings that scattered knowledge back into reach.
Artificial intelligenceMCP, the protocol that connects your AI to Jira and Confluence
Connecting AI to everyday collaboration tools such as Jira and Confluence, simply and securely, without creating technical debt or compromising data governance.
Artificial intelligenceBias and ethics in artificial intelligence: what is at stake for a sustainable society
The phased entry into force of the AI Act marks a turning point in how artificial intelligence is governed in Europe.
Change managementTen years of engagements, mistakes and successes: the real face of IT transformation
After ten years of consulting engagements, Quentin Bellego looks back at the blurred beginnings, the blunders and the lessons that no assignment brief ever mentions.
Change managementUnifying a team or an IT department through a change of IT tool
Adopting a new software solution is far more than a technical change: it is a founding step towards unifying your teams and strengthening your company culture.
Change managementIT transformation: a more human IT
Modern IT departments invest heavily in technology and still fail to win the user buy-in they hoped for, because transformation is a question of meaning rather than of tools.
All 17 Zest of Mind articles can be read on this site. The old addresses redirect to them.
What you will find here.
A consultancy blog serves one purpose: giving an IT director what they need to settle a question they are already carrying. So Zest of Mind starts from the field, not from industry watch. Three rules hold the line.
With the answer in the opening lines. The rest develops it.
An observed duration, a scope, a date. Never a percentage without its context.
A delay, a feature left unmigrated, a budget overrun are told too. That is what makes the rest credible.
We start with the questions, not with the answers.
The six sections.
| Section | The question it deals with | Related page |
|---|---|---|
| IT service management (ITSM/ESM) | How do you run a support service that absorbs the load, then extend it to the business teams? | ITSM / ESM |
| IT cost control (FinOps/ITFM) | How do you make the IT department's budget readable and defensible? | FinOps / ITFM |
| Atlassian | Jira, Confluence, JSM, licensing, the Data Center exit: what to decide, and when? | Atlassian |
| Artificial intelligence | Which agents to recruit, at what cost, under what governance? | Artificial intelligence |
| Change management | How does a deployed tool become a used tool? | Change management |
| CSR | How do you account for the environmental footprint of your IT, and report on it? | Our CSR commitments |
Each article points to the service page that carries the subject. The reverse holds too: our service pages cite the articles that go into more depth.
Who writes.
Our consultants, with their name and their role at the top of the article: ITSM consultants, Atlassian consultants, change management, consulting management. They write about the engagements they run. That double role of consultant and trainer also holds for our catalogue of training courses.
A category of its own, the Yuzu Articles, gives our people the floor on their work and their convictions, with more freedom of tone.
Who publishes: BleuLemon, a French consultancy (Paris, Lyon), Atlassian Solution Partner since 2008, Platinum today. Retention of our clients: 83% over 3 years. Headcount: 30+ staff.
Our articles published before the redesign are all here, and their old addresses lead to them.
An article is read. A decision is prepared.
If a subject matches a project under way at your organisation, the way in remains the Assessment.
Frequently asked questions
A question that finds no answer here is dealt with in a 30-minute conversation, about your actual context rather than a general case.
Talk to an expertWhat is Zest of Mind?
Zest of Mind is the blog of BleuLemon, an IT transformation consultancy in Paris and Lyon. It covers six subjects for IT departments: ITSM, FinOps, Atlassian, artificial intelligence, change management and CSR. Its tagline, “Zest of Mind, the IT blog of fresh ideas”, says what register it works in: short reference points, drawn from real engagements.
Who writes the Zest of Mind articles?
Our consultants. Every article carries the name of its author and their role: ITSM consultants, Atlassian consultants, change management, or consulting management. They write about what they run at our clients. That double role of consultant and trainer also holds for our Atlassian and ITIL training courses.
How often are new articles published?
Between one and three articles a month. That pace holds over time, without filler. A subject joins the calendar when a consultant has something verifiable to say about it: an observed figure, a traceable decision, a method tested on an engagement.
What subjects does Zest of Mind not cover?
Three families stay outside: reprinting vendor press releases, paraphrasing product documentation, and trends with no field behind them. We also own up to the downsides of our engagements, delays and unmigrated features included, rather than telling a story of unbroken success.
Going further: Our case studies·Our white papers·The Assessment·Frequently asked questions